Case study: Technical Support and Ongoing Web Development for a Car Rental Platform

An international car rental brand, with a presence in Romania, operates a digital platform that is essential for booking processes and fleet management. To maintain an optimal user experience, Codezilla’s specialist teams provide ongoing technical support and continuous development.

Two professionals in a car dealership, with the woman holding a smartphone displaying the Codezilla website

Brief

The collaboration is based on a monthly flat-fee subscription, with a predefined number of included hours. The services provided cover:

  • Backend development: optimizations, bug fixes, API integrations.
  • Frontend development: UX & UI adjustments and improvements.
  • Maintenance and periodic updates.

Challenge

Car rental platforms are complex systems, with high user volumes and a constant need for updates. In this context, the main challenges were:

  • Fast and precise backend and frontend interventions.
  • Ongoing optimizations to maintain performance.
  • Efficient management of ad hoc tasks.
  • Continuous adaptation to fleet changes and operational requirements.

Stability, speed, and flexibility became critical factors for the platform’s digital success.

Approach

The collaboration is built on a flexible maintenance model, with dedicated monthly resources covering:

  • Backend & Frontend development.
  • Project Management.
  • Quality Assurance.

This structure enables the Codezilla team to respond quickly to the platform’s ongoing needs, while maintaining a clear and predictable workflow.

Process

Backend

  • API integration and optimization.
  • Bug fixes.
  • Maintenance and technical improvements.

Frontend

  • UI adjustments.
  • User experience optimizations.
  • Implementation of new functional requirements.

Support & QA

  • Ongoing functionality checks.
  • Testing before deploying updates.
  • Monitoring platform stability and performance.

Identity & Branding

The visual adjustments respected the brand’s global identity, maintaining consistency, and international standards.

The digital experience remains clear, modern, and easy to use, regardless of the device.

Results

  • Increased stability of the booking platform.
  • Performance optimized through recurring technical interventions.
  • Improved user experience.
  • Flexibility in handling ad hoc tasks.
  • Reduced costs associated with maintaining a dedicated internal team.
  • Efficient collaboration and a clear workflow between technical teams.

The monthly subscription-based collaboration model ensures scalability, cost control, and rapid interventions without operational bottlenecks.

Codezilla acts as an extension of the internal team, providing technical expertise and long-term predictability.

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